ClickTell is an evidence-based consulting firm. We provide our clients with authoritative research backed evidence, business intelligence data, strategy, analytics and guaranteed cost-effective innovative tools & solutions designed to improve overall service quality, increase productivity and boost financial performance.
Established in 1994 and headquartered in the U.K. our services are offered worldwide to the private and the public sector, charities, non government organizations, not-for-profits and government departments and agencies keen to apply practical sustainable solutions to their businesses.
ClickTell Consulting continues to draw upon the depth and breadth of its mostly Oxbridge educated experts to provide effective novel solutions to the challenges faced by many governments and organisations across the globe today.
We differ from our competitors in not only being able to carry out our research and development in-house, but also, we are seen as one of the very few consultancy firms in a position to effectively apply the principles of bio-inspiration and biomimicry to the world of business and problem solving.
Benefits of working with ClickTell:
Independent, trusted and authoritative services.
Payment-by-results billing structure.
Dedicated in-house research and development team.
Guaranteed quality and discretion.
Discrete problem solving.
Cost effective customised solutions developed by some of the world's leading minds.
Truly multidisciplinary experts.
A single point of contact throughout the consultancy lifecycle.
The legendary Warren Buffet likens it to a “tapeworm eating at our economic body” and the British financial historian Niall Ferguson observes that it is likely to cause “the decline and fall of America’'s undeclared empire”. Such is the significance of the colossal and growing cost of US healthcare. The urgent need for establishing a sustainable healthcare system is not only a US problem but effectively a crisis of international dimensions. At ClickTell we work together with our clients to apply smart solutions designed to reduce the burden of healthcare costs on world governments.
Advantages of some of the platforms we have developed include; improved health outcomes, reduced healthcare costs and measurable return on investment for our clients.
Our areas of expertise include:
Wellness and Health Risk Assessment.
Chronic Disease Management.
Population Health Management.
Clinical Risk Management.
Institutional level waste identification and eradication.
Behavioural Psychology & incentive-based lifestyle change.
Business is all about continuously developing strategies that have a greater chance of success.
ClickTell’s business consultancy arm blends together and cross pollinates our experts’ insights in innovation, productivity, strategy, change management, analytics and behavioural psychology to help businesses make evidence-based informed decisions and to improve overall business performance.
We also run a highly successful Chief Thought Officer Programme for CEOs.
"An ounce of prevention is worth a pound of cure."
~ Benjamin Franklin - one of the Founding Fathers of the United States.
"If you don't drive your business, you will be driven out of business."
~ B. C. Forbes - Founder, Forbes.
Our experience clearly shows that the majority of business units are too focused on execution to think and innovate.
Our research has also identified that there is no statistically significant relationship between financial performance and innovation spending. What matters instead is a particular set of capabilities.
Armed with such knowledge we work with our clients to create new value for customers and financial returns for the client. This is achieved by helping our clients to develop capabilities to:
Identify and define valid business problems right from the start (Problem Definition).
Create a clear understanding of what constitutes innovation for the client’s organisation (Innovation Definition).
Constantly originate incremental and/or disruptive ideas (Ideation).
Assess the potential of new ideas and identify the very best opportunities to pursue (Innovation Evaluation).
Follow definitive processes to bring breakthrough ideas to fruition (Innovation Transfer).
We pride ourselves in building the strategy and the tactics it takes to move the best innovative business models, services and products from mind to market. We are experienced in managing our clients' entire innovation cycle or to simply help clients with specific bottlenecks in their innovation process.
"The heart and soul of the company is creativity and innovation."
~ Bob Iger, Chief Executive Officer of Disney.
Undoubtedly one of the biggest puzzles of the global post-crisis economy is the stagnation of productivity.
Productivity growth, as measured by a worker’s output per hour, is crucial for future economic prosperity. Without rising levels of worker efficiency per hour, economies will struggle to raise overall living standards and meet the cost of their ageing populations. As for companies, low productivity in the workplace ultimately leads to the demise of the company.
At ClickTell we take a holistic approach to productivity improvement. We work with our clients to improve both individual and organisational productivity. Our research shows that companies which tend to only focus on the personal productivity (with the expectation that increasing each individual worker's output will add up to increasing the company's output) often fail to improve organisational productivity. What is required is to ensure that other business activities are aligned with daily work plans at various levels, as any misalignment results in staff working on inconsequential things that don’t add to the key drivers of the business.
"Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort."
~ Paul J. Meyer
“My best friend is a person who will give me a book I have not read.”
~ Abraham Lincoln, 16th President of United States
At ClickTell we employ strategic and operational expertise across the education system. Projects range from policy development and strategy support to organisational performance and reducing university and private sector costs.
We also develop educational policy, models and practice guided by the best evidence about what works.
“Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.”
~ Sun Tzu, Chinese military strategist and philosopher.
At ClickTell our strategy experts help clients with their most complex strategic challenges. We build tailored solutions to help clients achieve sustained growth.
Our consultants begin by helping clients choose the tactical focus points and provide them with data-centric evidence-based insight to outmanoeuvre their competitors―and ultimately generate higher returns.
Our experience shows that a good strategy is one that can be implemented. The reason many strategies fail to deliver results is the failure to change behaviours. Therefore, our strategy experts work closely with our change management consultants to design winning strategies for and with the front line so that the strategy is understood and embraced throughout the organisation and not just in the boardroom.
Perhaps nothing better demonstrates the beauty, magic, necessity and power of change than the humble butterfly. The message of change is naturally and elegantly brought home when observing the transformation of a wormlike caterpillar into a majestic colourful butterfly.
Apart from being a law of nature, change is also the law of business. Just like the butterfly, truly sustainable organisations become so through a progressive process of metamorphosis.
However, unlike butterflies, where change is imprinted onto their DNA, as human beings we are inherently resistant to change. Companies and organisations may ignore such fundamental insight at their peril.
Indeed, undiagnosed and untreated, this resistance to change and the subsequent failure of organisations to win over the commitment of their employees has been shown to be the primary cause responsible for the 70% failure rate of organisational transformations.
More worryingly our consultants are observing a growing trend in organisations’ Change Management Teams themselves exhibiting potentially “fatal symptoms”. Symptoms associated with the lack of understanding of the basic preliminary work required and the foundations that must be in place prior to starting a Change Management Programme.
You simply can not expect to put out a house fire by sending in a fire engine which is itself on fire.
At ClickTell, we continuously arm our consultants with the diverse and evolving knowledge required for the successful implementation of change. These vary from psychological breakthroughs that explain why people think and act as they do to biomimicry. We pride ourselves in having a successful track record in working together with our clients to bring about successful organisational transformations.
"Intellectual growth should commence at birth and cease only at death."
~ Albert Einstein, theoretical physicist
Research shows investing in training and development yields many benefits, such as:
Boosting employee motivation.
Increasing productivity & retention.
Creating competitive advantage.
Our current training courses include:
Evidence-based personal programme to enhance student attainment.
Evidence-based personal programme to enhance staff attainment.
Clinical Risk Management.
How to innovate.
Improving personal productivity.
Improving organisational productivity.
“Change is the law of life. And those who look only to the past or present are certain to miss the future.”
~ John F. Kennedy - 35th President of the United States