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ABOUT ClickTell
ClickTell is a global research, development and consulting firm. We provide our clients with business intelligence data and guaranteed cost-effective tools & solutions designed to improve overall service quality, increase efficiency and boost financial performance. Our services are offered world wide to the private and the public sector, charities, non government organizations, not-for-profits and government departments and agencies keen to apply practical sustainable solutions to their businesses.ClickTell Consulting continues to draw upon the depth and breadth of its mostly Oxbridge educated experts to provide effective novel solutions to the challenges faced by many governments and organisations across the globe today.We differ from our competitors in not only being able to carry out our research and development in-house, but also, we are seen as one of the very few consultancy firms in the world in a position to effectively apply the principles of bio-inspiration and biomimicry to the world of business and problem solving.Benefits of working with ClickTell:ClickTell Consulting prides itself in providing;
Independent, trusted and authoritative services.Payment-by-results billing structure.Dedicated in-house research and development team.Guaranteed quality and discretion.Discrete problem solving.Cost effective customised solutions developed by some of the world's leading minds.Truly multidisciplinary experts.A single point of contact throughout the consultancy lifecycle.
SERVICES
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Environment
Information Technology
Business
Healthcare
Marketing & Communication
Education & Training
Customer Relationship
Innovation
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Environment
"“Water, water, every where, And all the boards did shrink;Water, water, every where,Nor any drop to drink.”"Samuel Taylor Coleridge - English poet and philosopher.Climate change has moved to the heart of the political debate at both national and international level. The current high energy prices have also driven the whole issue of energy efficiency to the top of the priority list of many corporations.In Europe, regulations such as the EU Emissions Trading Scheme impose financial penalties on less CO2 efficient companies. Furthermore, the idea of a “Carbon Tax” has political following both in the UK and the USA. Norway already imposes a carbon tax on oil and gas companies operating within it’s waters. In the wake of the Deepwater Horizon rig explosion of April 2010 will America follow in Norway’'s footstep?Whether it is for moral, regulatory, business survival or a combination of these, major industries are already beginning to seek ways to make their contribution to the low carbon economy. ClickTell consultants work with our clients in order to help them achieve this goal. Some of our recent areas of consultancy include:
Utility Analytics.Energy efficiency.Low Carbon Economy.Custom designed sustainability solutions for industries, companies & homes.Regulatory issues.Comprehensive Supply Chain Analysis.Environmental parameter monitoring, calculation and waste reduction.Business related environmental threats and opportunities.Behavioural psychology & environmental issues.Lifestyle analysis and incentive-based lifestyle change formulation.Recycling and reuse.Environmental policy & strategy formulation, communication, implementation and progress monitoring.
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Healthcare
"An ounce of prevention is worth a pound of cure.”"Benjamin Franklin - one of the Founding Fathers of the United States.The legendary Warren Buffet likens it to a “tapeworm eating at our economic body” and the British financial historian Niall Ferguson observes that it is likely to cause “the decline and fall of America’'s undeclared empire”.Such is the significance of the colossal and growing cost of US healthcare. The urgent need for establishing a sustainable healthcare system is not only a US problem but effectively a crisis of international dimensions. At ClickTell we work together with our clients to apply smart solutions designed to reduce the burden of healthcare costs on world governments. Amongst the advantages of some of the platforms we have developed are; improved health outcomes, reduced healthcare costs and measurable return on investment for our clients.Some of our consultant’s areas of activities are listed below:
Healthcare Analytics.Healthcare economy.Sustainable healthcare.Country specific healthcare needs.Wellness and Health Risk Assessment.Preventative Medicine.Chronic Disease Management.Population Health Management.Clinical Risk Management.Learning from clinical errors.Institutional level waste identification and eradication.Patient satisfaction.Biomedical sciences.Remote healthcare.Behavioural Psychology & healthcare.Incentive-based lifestyle change.Healthcare policy & strategy formulation, communication, implementation and progress monitoring.
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Customer Relationship
“"The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.”"Peter Drucker - writer and management consultant.The success of any business ultimately depends on attracting and retaining truly satisfied customers.Do you have your finger on the pulse of your customer? Or do you only get to know of a customer related issue when it is raised as a complaint or even worse, discussed in the blogosphere for the whole world to see?At ClickTell we work with our clients to routinely and methodically measure, monitor and analyse their customer's’ experience and perception about the services our clients provide.Our consultants enable our clients to know whether they do best in what matters to their customers most. We assist our clients in areas such as:
Customer Analytics.Customer perception.Customer needs analysis.Customer satisfaction analysis.Consumer related behavioural psychology.Establishing robust two way communication channels.Customer retention.Complaints prevention.Complaints management.Learning from complaints.Consumer policy formulation, communication, implementation and progress monitoring.
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Business
"It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change."Charles Darwin - English naturalist.Is your business designed to proactively respond to change? Are you watching out for the so called Black Swans?We assist our clients in running a successful business by not only identifying and preparing them for risk associated threats, but also to deal with issues such as:
Business Analytics.Simple and cost effective internal business systems.Proactive change management.Country specific business needs and opportunities.Sustainable business.Business innovation.Business strategy.Global opportunities and threats.Business needs analysis.Capture, articulation and consequences of the business as usual scenario.Definition and articulation of recipe for future success.Institutional level waste identification and reduction.Document management.Corporate social responsibility.Organisational role clarification.Induction process.Organic business plan development.Business policy & strategy formulation, communication, implementation and progress monitoring.
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Education & Training
"“Education is an ornament in prosperity and a refuge in adversity.”"Aristotle - Greek philosopher.Increasingly, irrespective of whether public or private, educational establishments have similar needs and are faced with the same kind of challenges as any other business. We offer bespoke training to schools, colleges, universities and governments and cover areas such as:
Country specific training needs.Evidence-based effective training.Practical hands-on training.Sustainable education.Improving universities and colleges income generation.Setting up flexible channels for attracting & registering top quality overseas students.Institutional level waste identification and reduction.Education policy & strategy formulation, communication, implementation and progress monitoring.
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Information Technology
“"If GM had kept up with technology like the computer industry has, we would all be driving $25 cars that got 1000MPG.”"Bill Gates –- Microsoft Founder.Is your organization using the most appropriate and cost effective IT protocols, tools and techniques? How often is the system reviewed? We assist our clients with their IT needs in areas such as:
Systems architecture.Fit for purpose tool selection and implementation.Rapid system development.Database architecture design.
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Marketing & Communication
"“It is not enough that a man has clearness of vision, and a reliance on sincerity, he must also have the art of expression, or he will remain obscure.”"George Henry Lewes –- English philosopher.Our consultants help our clients build their reputation with customers, increase awareness of their business and to influence people who matter to their business. Some of our most recent activities include:
Measurable marketing, communication and PR campaigns.Chatter-inducing creative campaigns.Communication beyond the printed matter.Creative arts based communication.Policy formulation, communication, implementation and progress monitoring.
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Innovation
"Any conversation I have about innovation starts with the ultimate goal."Sergey Brin – Co-founder of Google.Our experience clearly shows that the majority of business units are too focused on execution to think and innovate.Our research has also identified that there is no statistically significant relationship between financial performance and innovation spending. What matters instead is a particular set of capabilities.Armed with such knowledge we work with our clients to create new value for customers and financial returns for the client. This is achieved by helping our clients to develop capabilities to:Identify and define valid business problems right from the start (Problem Definition).Create a clear understanding of what constitutes innovation for the client’'s organisation (Innovation Definition).Constantly originate incremental and/or disruptive ideas (Ideation).Assess the potential of new ideas and identify the very best opportunities to pursue (Innovation Evaluation).Follow definitive processes to bring breakthrough ideas to fruition (Innovation Transfer).We pride ourselves in building the strategy and the tactics it takes to move the best innovative business models, services and products from mind to market. We are experienced in managing our clients’' entire innovation cycle or to simply help clients with specific bottlenecks in their innovation process.
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CONTACT
How May We Help You?
Please use the following form to contact ClickTell’'s UK office at Baskerville House, Centenary Square, Broad Street, Birmingham B1 2ND or our representatives in North America, the Middle East and the Far East.
ClickTell's Birmingham Office
NEWS
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HEALTHCARE
MARKETING+COMMUNICATION
INFORMATION TECHNOLOGY
INNOVATION
BUSINESS
EDUCATION and TRAINING
CUSTOMER RELATIONSHIP
ENVIRONMENT
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Environment News
United Nations - Millennium Development GoalsClickTell makes the case for the urgent need to apply proven business practices to ensure the success and sustainability of this mammoth and ambitious international project.Contact ClickTell for further information.Tag: env & bu 2010CO2 footprint of a bottle of wineClickTell discovers significant country specific differences in the CO2 emissions resulting from the wine making process. Countries studied include Argentina, Australia, Chile, France, Italy, New Zealand, South Africa, Spain and the USA. The research demonstrates that like for like scope 2 emissions per bottle of wine can be as much a 9.6 times more in one country compared to the other.Contact ClickTell for further information.Tag: env 2009Sustainable Development Commission (SDC)The UK Government’'s watchdog and adviser on sustainable development appoints ClickTell consultant as a panel member.Contact ClickTell for further information.Tag: env 2008ClickTell announces a revolutionary pay-for-results fee structure Our confidence in our ability to deliver and surpass our clients'’ needs has enabled us to announce a revolutionary “pay-for-results” billing structure. This effectively gives qualifying clients the freedom to rate the work delivered. This is in turn used to determine the percentage of the original bill to be finally paid by the client.We are not aware of any other similar company in the world offering such a facility.Contact ClickTell for further information.Tag: all 2009
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Healthcare News
President ObamaSustainable healthcare models developed and championed by ClickTell have been included in a major policy recommendation submitted to President Obama's Transition Health Police Team. The recommendations were compiled by Dr Joseph Kvedar of Harvard Medical School and Connected Health.Contact ClickTell for further information.Tag: hc 2008Royal Society of MedicineThe prestigious Royal Society of Medicine appoints ClickTell consultant as a Fellow of the Society.Contact ClickTell for further information.Tag: hc 2005World's first non-invasive internet enabled ambulatory patient monitoring system ClickTell has developed the first internet enabled ambulatory patient monitoring and advice system. The system has been specifically designed for use by patients suffering from chronic disorders such as diabetes or asthma.Contact ClickTell for further information.Tag: hc & it 2007U.S. SenatorClickTell has been appointed to provide sustainable healthcare policy advice to Mr Richard Tarrant, the American businessman and the Republican nominee for US senator. Contact ClickTell for further information.Tag: hc 2006ClickTell announces a revolutionary pay-for-results fee structureOur confidence in our ability to deliver and surpass our clients' needs has enabled us to announce a revolutionary pay-for-results billing structure. This effectively gives qualifying clients the freedom to rate the work delivered. This is in turn used to determine the percentage of the original bill to be finally paid by the client.We are not aware of any other similar company in the world offering such a facility.Contact ClickTell for further information.Tag: all 2009
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Customer Relationship News
Can customer satisfaction be guaranteed?ClickTell announces the launch of an automated evidence based mechanism to identify Tactical Improvement Priorities - areas where improvements in your organisation's performance will produce the greatest gain in customer satisfaction.Contact ClickTell for further information.Tag: cu 2008ClickTell announces a revolutionary pay-for-results fee structureOur confidence in our ability to deliver and surpass our clients' needs has enabled us to announce a revolutionary pay-for-results billing structure. This effectively gives qualifying clients the freedom to rate the work delivered. This is in turn used to determine the percentage of the original bill to be finally paid by the client.We are not aware of any other similar company in the world offering such a facility.Contact ClickTell for further information.Tag: all 2009
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Business News
United Nations - Millennium Development GoalsClickTell makes the case for the urgent need to apply proven business practices to ensure the success and sustainability of this mammoth and ambitious international project.Contact ClickTell for further information.Tag: env & bu 2010Can the world of business learn from mother nature?ClickTell runs an innovative and highly successful 2-day course applying principles of bio-inspiration to the world of business.Contact ClickTell for further information.Tag: edu & bu 2010ClickTell announces a revolutionary pay-for-results fee structureOur confidence in our ability to deliver and surpass our clients' needs has enabled us to announce a revolutionary pay-for-results billing structure. This effectively gives qualifying clients the freedom to rate the work delivered. This is in turn used to determine the percentage of the original bill to be finally paid by the client.We are not aware of any other similar company in the world offering such a facility.Contact ClickTell for further information.Tag: all 2009
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Education & Training News
Can the world of business learn from mother nature?ClickTell runs an innovative and highly successful 2-day course applying principles of bio-inspiration to the world of business.Contact ClickTell for further information.Tag: edu & bu 2010How do you go about deciding when all the odds appear to be against you?ClickTell runs an innovative and highly successful 1-day case study based course dealing with making the right decisions when all the odds appear to be against you. Decision making, both at personal and organisational level, in a disparate range of fields varying from healthcare to planning were discussed.Contact ClickTell for further information.Tag: edu & de 2010Academic misconductClickTell successfully applies behavioural psychology and persuasion principles to reduce academic misconduct cases amongst university students.Contact ClickTell for further information.Tag: edu 2008ClickTell announces a revolutionary pay-for-results fee structure Our confidence in our ability to deliver and surpass our clients' needs has enabled us to announce a revolutionary pay-for-results billing structure. This effectively gives qualifying clients the freedom to rate the work delivered. This is in turn used to determine the percentage of the original bill to be finally paid by the client.We are not aware of any other similar company in the world offering such a facility.Contact ClickTell for further information.Tag: all 2009
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Information Technology News
Market your products and services globally ClickTell announces the development of a technology powered evidence based marketing system for use in global chatter inducing campaigns.Contact ClickTell for further information.Tag: it & ma 2010World's first non-invasive internet enabled ambulatory patient monitoring system ClickTell develops the first internet enabled ambulatory patient monitoring and advice system. The system has been specifically designed for use by patients suffering from chronic disorders such as diabetes or asthma.Contact ClickTell for further information.Tag: hc & it 2007ClickTell announces a revolutionary pay-for-results fee structure Our confidence in our ability to deliver and surpass our clients' needs has enabled us to announce a revolutionary pay-for-results billing structure. This effectively gives qualifying clients the freedom to rate the work delivered. This is in turn used to determine the percentage of the original bill to be finally paid by the client.We are not aware of any other similar company in the world offering such a facility.Contact ClickTell for further information.Tag: all 2009
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Marketing & Communication News
Market your products and services globally ClickTell announces the development of a technology powered evidence based marketing system for use in global chatter inducing campaigns.Contact ClickTell for further information.Tag: it & ma 2010ClickTell announces a revolutionary pay-for-results fee structure Our confidence in our ability to deliver and surpass our clients' needs has enabled us to announce a revolutionary pay-for-results billing structure. This effectively gives qualifying clients the freedom to rate the work delivered. This is in turn used to determine the percentage of the original bill to be finally paid by the client.We are not aware of any other similar company in the world offering such a facility.Contact ClickTell for further information.Tag: all 2009
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Innovation News
How do you go about deciding when all the odds appear to be against you?ClickTell run an innovative and highly successful 1-day case study based course dealing with making the right decisions when all the odds appear to be against you. Decision making, both at personal and organisational level, in a disparate range of fields varying from healthcare to planning were discussed.Contact ClickTell for further information.Tag: edu & de 2010ClickTell announces a revolutionary pay-for-results fee structureOur confidence in our ability to deliver and surpass our clients' needs has enabled us to announce a revolutionary pay-for-results billing structure. This effectively gives qualifying clients the freedom to rate the work delivered. This is in turn used to determine the percentage of the original bill to be finally paid by the client.We are not aware of any other similar company in the world offering such a facility.Contact ClickTell for further information.Tag: all 2009
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EMPLOYMENT
Employment
We are looking for people who are smarter than we are and willing to work Just as hard. Currently we are expanding our activities in the Middle East and Singapore. Consequently we are seeking exceptional and highly motivated candidates for the position of trainee marketing/sales representatives. In order to apply please use the contact form and in no more than 200 words tell us your country of residence and why we should consider you.Please note that due to the large number of applications we receive we are not able to reply to all applicants. If you have not heard from us within 7 working days of applying we will not be proceeding with your application.We offer training, education and advancement opportunities to qualified employees.
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Terms & Conditions
Terms and conditions for use of the ClickTell website Welcome to our website.If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ClickTell's relationship with you in relation to this website.The term 'ClickTell', 'ClickTell Consulting', or 'us' or 'we' refers to the owner of the website whose business and registered office address is, Baskerville House, Centenary Square, Broad Street, Birmingham B1 2ND & The Hill, Church Stretton, Shropshire SY6 6LN respectively. Our company registration number is 02969075 incorporated in England. The term 'you' refers to the user or viewer of our website.The use of this website is subject to the following terms of use:1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.5. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.6. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.7. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).8. You may create a link to this website from another website or document on condition that:You do not exploit the link for commercial purposes;If you are from a commercial organisation you get ClickTell's prior written consent first;You clearly identify ClickTell as the owner of this site;You do not attempt to pass off this site or any of its contents as your own work;ClickTell reserves the right to require you to remove the link with immediate effect.9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.Internet copyright noticeThis website and its content is copyright of ClickTell - © ClickTell 2010. All rights reserved.Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:you may print or download to a local hard disk extracts for your personal and non-commercial use only.you may copy the content to individual third parties for their personal use, but only if you acknowledge the ClickTell's website as the source of the material.You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.Website disclaimerThe information contained in this website is for general information purposes only. The information is provided by ClickTell and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.Through this website you are able to link to other websites which are not under the control of ClickTell. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.Every effort is made to keep the website up and running smoothly. However, ClickTell takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
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